What is your shipping policy?
Shipping of your imported fair trade linens is free of charge. We ship only within the United States. We ship our comforters directly from the warehouse in California. Usually, they ship within two business days using UPS ground. Our customers typically get their comforters within 7 to 10 days of their order. We ship our bedspreads and table linens from our office in Chicago within two business days using USPS.
What if I don't like my purchase? What are your return and refund policies?
We love our products and we think you will, too. And we are in business to make our customers happy. That's why we offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, kindly contact us for instructions to return your purchase to us. Once we confirm receipt of your returned item, provided that it is within 30 days of the shipping date of your item, we will refund your payment in full.
Can I wash my comforter and shams?
For best results, we recommend that you dry clean your comforters/quilts. However, with appropriate care, they can be machine washed and dried. For best results, use a front loading washing machine with a tumbling action. Do not use an agitator or spin cycle, as they can damage the hand stitching. Use cold water and gentle soap on a gentle cycle. Do not use bleach. Tumble dry separately on a low setting. Remove promptly. Do not line dry or wring.
Our Tilonia table linens may be machine washed using conventional techniques.
What's a fair trade product?
Fair trade ensures that the artisans that make a product, rather than a manufacturer or middleman, profits from the skill and labor of the artisan. Fair trade products are made using traditional crafts and artistry. By producing a fair trade product, an artisan is able to rise above poverty through his or her own work and skill. Our beautiful hand-crafted products are produces by artisans in India that belong to cooperatives that are members of the Fair Trade Federation. To learn more about fair trade, see our About Fair Trade page.
